Postage and Handling

Vince and John New Image offers regular post at a fee of $9.95, if you wish to have your item sent via express post, a $19.95 fee will be charged. Please email info@vinceandjohnnewimage.com.au to ensure your selected item can be shipped via express post.

All orders are sent from Melbourne, Victoria. We will endeavour to dispatch all orders which are in stock on the same or next business day (orders placed after 3pm will be dispatched on the next business day).

We use Australia Post for all of our deliveries.

Please note: we have no control over delivery times with Australia Post, however, we can supply you with a tracking number for the parcel if requested.

Due to the nature of dangerous good, aerosol items like hair spray can only be shipped by ground to certain areas. Please see a list below for areas that we cannot deliver these items to:

South Australia / Northern Territory: 0822, 0882, 0852, 0860, 5710, 0872, 0880, 0881

 

New South Wales: 2836, 2880, 2898, 2899

 

Queensland: 4470, 4476, 4482, 4488, 4494, 4821, 4827, 4873, 4897, 4885, 4891, 4471, 4477, 4483, 4489, 4495, 4822, 4828, 4874, 4880, 4886, 4472, 4478, 4484, 4490, 4496, 4823, 4829, 4875, 4881, 4887, 4473, 4479, 4485, 4491, 4497, 4824, 4830, 4876, 4882, 4888, 4474, 4480, 4486, 4492, 4498, 4825, 4871, 4877, 4883, 4889, 4475, 4481, 4487, 4493, 4816, 4826, 4872, 4878, 4884, 4890

 

Western Australia: 6161, 6434, 6440, 6446, 6635, 6701, 6713, 6721, 6730, 6752, 6762, 6429, 6435, 6441, 6447, 6638, 6705, 6714, 6722, 6731, 6753, 6765, 6430, 6436, 6442, 6448, 6639, 6707, 6715, 6723, 6733, 6754, 6770, 6431, 6437, 6443, 6450, 6640, 6710, 6716, 6724, 6740, 6758, 6798, 6432, 6438, 6444, 6532, 6642, 6711, 6718, 6725, 6743, 6760, 6799, 6433, 6439, 6445, 6537, 6646, 6712, 6720, 6728, 6751, 6761

 

Tasmania: 7255, 7256, 7257

 

There are no excluded postcodes within Victoria.

 

Faulty Products

We take great pride in the quality of our products at Vince and John New Image, which is why we take special care to check each item that you order, before dispatching. You are required to notify us of any faulty products within 48 hours of receiving your goods, notify us via email: vinceandjohnnewimage@gmail.com.au. The good must then be returned within 7 days. If you have received a faulty product we will send you a replacement of the product at our cost, once we have received the faulty product back. If the product is no longer available (only very rarely does this happen) we can suggest an alternative product, or offer you a refund to cover the cost of the product.

Please note: Due to health reasons, hair care products cannot be returned once opened by you.

 

Damaged Goods in Transit

We ensure to package each item appropriately so that it arrives to you in perfect condition, however we cannot take responsibility for the performance of Australia Post or any other carrier.

 

Incorrect Goods Supplied to You

We make every effort to check that we are sending you the correct products that you have ordered with us. However, if, by chance you do receive and incorrect product to what you have ordered please email us on: vinceandjohnnewimage@gmail.com.au within 48 hours of receiving the ‘incorrect’ product. We will ask you to return the incorrect product to us, and once we have received this product we will send you the correct product without further charge.